Privacy Policy

1. Information We Collect

We may collect the following categories of data:

• Account details: full name, email address, password hash, role, and profile photo.
• Profile data: phone number, gender, date of birth, national ID number, address, organization, and biography.
• Learning activity: course enrollments, lesson progress, quiz attempts, certifications, and attendance records.
• Billing and payment records: invoices, payment status, submitted payment proof files, and related notes.
• Technical data: browser type, device type, timestamps, and log metadata required for security and diagnostics.

2. How We Use Information

• To create and manage your account and provide access to learning services.
• To process enrollments, issue invoices, verify payments, and support student services.
• To deliver course content, assessments, and certificates.
• To communicate important notices such as account, billing, and platform updates.
• To monitor service quality, improve platform performance, and maintain security.
• To comply with legal, regulatory, and institutional obligations.

3. Legal Basis for Processing

Where applicable, we process personal data based on one or more of the following legal grounds:

• Performance of a contract (providing educational services you request).
• Compliance with legal obligations.
• Legitimate interests (service administration, quality improvement, and fraud prevention).
• Consent (where required, such as optional marketing communications).

4. Data Sharing and Disclosure

We do not sell personal data. We may share information only when necessary, including with:

• Authorized staff, instructors, and administrators who require access for educational operations.
• Technology and hosting providers who process data on our behalf under confidentiality safeguards.
• Payment and financial service providers involved in fee processing and reconciliation.
• Regulators, courts, or law enforcement where legally required.

5. Data Retention

We retain personal data only as long as necessary for academic records, operational requirements, legal compliance, dispute resolution, and enforcement of agreements. Retention periods may vary by data type.

6. Security Measures

We implement reasonable technical and organizational controls, including access restrictions, authentication controls, secure transport where available, and monitoring practices. No online system can guarantee absolute security.

7. International Data Transfers

If services or infrastructure are located outside your country, your data may be processed in other jurisdictions. We take steps to ensure appropriate safeguards are in place.

8. Your Rights

Subject to applicable law, you may have rights to:

• Access personal data we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion or restriction of processing in specific circumstances.
• Object to certain processing activities.
• Request a copy of your data in a portable format where feasible.

9. Children and Minors

This platform is intended for registered learners and institutional users. Where a minor is enrolled, the responsible institution, guardian, or authorized party must ensure lawful consent and supervision as required by local law.

10. Cookies and Similar Technologies

We may use cookies or similar technologies for authentication, session management, security, and analytics. You can control cookies through your browser settings, though some features may stop working if disabled.

11. Policy Updates

We may update this Privacy Policy from time to time. The latest version is posted on this page with an updated revision date.